Supply Store Sales Associate FT

Supply Store Sales Associate FT

Reports to: Supply Store Manager
Department: Programs
Supervision: None
Employment Status: Seasonal full-time (late February through mid-November) 30-hours weekly
FLSA Status: Non-exempt

Start date: February 28, 2022
Last Updated:  January 28, 2022

Who We Are

Penland School of Craft is an international center for craft education offering residential workshops, residencies, community education programs, and exhibitions. Located on 423 acres in the NC Mountains, Penland has 16 teaching studios and 60 historic and contemporary buildings. We are an equal opportunity employer with a staff of 70 and serve 1500 students and 14,000 visitors annually. Penland operates with a $54 million endowment and an annual operating budget of $6.7 million. We are located about an hour northeast of Asheville, NC.  Our mission supports individual and artistic growth through creative practice and discovery. 


Commitment to Equity,  Diversity, and Inclusion

Penland welcomes everyone. Black, Indigenous, Latine, Asian, and other people who identify as people of color or BIPOC individuals are encouraged to apply, as are people holding other marginalized identities related to gender, sexual orientation, ability, and class background.


We believe that equity, diversity, and inclusion are essential to fulfilling our mission. We want to inspire and nurture the human spirit, and we value the perspectives and contributions of all people. We want the Penland experience to include varied ideas, world views, and personal characteristics. Penland is committed to being a community that welcomes and respects everyone regardless of age, ability, ethnicity, race, religion, philosophical or political beliefs, sexual orientation, gender identity or expression, nationality, geographic origin, and socioeconomic status. We are committed to providing an environment free of discrimination. 


Position Summary

The Penland Supply Store full time sales associate works closely with the store manager to provide excellent customer service, process sales, inventory/stock management, receiving orders, and maintaining a clean, friendly, and professional retail environment. This position has lead responsibility with coordinating and processing incoming and outgoing UPS shipping through the store’s account. 


This is a customer service and sales position, weekend hours required. 


Primary Responsibilities

  • Follows supply store opening, mid-day, and closing procedures
  • Welcomes customers and provides exceptional service to students, instructors, visitors, and staff
  • Assist customers with locating items, provides information about art and craft based products, tools, and Penland branded merchandise
  • Provides information about Penland School programs and the surrounding community
  • Maintains cleanliness and organization of the sales floor and front sales desk
  • Utilizes point of sale system (POS) to process sales, operate end of day reports with accuracy, reconcile end of day cash till, accurately process internal Penland School store accounts
  • Facilitates supply store’s UPS shipper account to process outgoing packages, maintain records, and reconciliation of weekly billing 
  • Assists supply store manager with tracking inventory and purchasing needs, accurate pricing, POS product entry and tagging, merchandising and displays, processing incoming orders, restocking supplies, preparation of annual supply store inventory reporting, and meeting sale goals
  • Performs additional duties as required


  • This position requires strong interpersonal and customer service skills in keeping with Penland’s commitment to generosity
  • A high school diploma or GED, at least one year of retail sales experience recommended
  • Requires a self-motivated individual who has excellent communication skills (written and oral), detail-oriented, reliable, and punctual
  • Prioritizes customer service and is able to maintain a calm and friendly manner while working in a fast-paced environment 
  • Knowledge of computer software applications in word processing, POS systems, spreadsheet, and database software is recommended
  • The ability to perform basic mathematical calculations is required
  • A commitment to uphold and implement Penland’s mission, educational philosophy, and diversity & inclusivity statement

Physical Demands

While performing the duties of this job, the employee is regularly required to stand for lengthy periods, walk, and to work at a computer. The employee is frequently required to use hands to maneuver objects, tools, controls, and to speak fluently, and to hear. The employee must frequently lift and/or move objects weighing up to 25 pounds. Specific vision required by this job includes close vision.

This is a full-time, seasonal, benefits-eligible position from late February through mid-November. This position pays $13.50 per hour for 30 hours per week, working a total of 1170 hours per year.  Saturday work will be required and the position may have the opportunity to flex up during the summer. Employees at Penland enjoy attractive full-time benefits, and a lively, creative work environment. 


To Apply

The position will remain open until filled, however our initial review will prioritize applications received by February 14th. The scheduled start date is February 28th.  To apply, send a cover letter, résumé, and contact information for three references, addressing relevant experience and interest in the position to Alyse Ostreicher, Human Resources Manager, Please include Supply Store Sales Associate as the subject of your email. 

We look forward to hearing from you!