Info

Penland Gallery INFO

Pieces shown on our website are, in most cases, also being shown in the brick and mortar gallery. We will make every effort to remove sold items from our shop in a timely manner, but cannot guarantee availability. We will contact you and refund your purchase price immediately if the item has been previously sold. 

Payment

All credit card transactions are completed within a secure server connection.

(6.75)% sales tax will be added to NC sales.

Shipping

All orders in the continental US are shipped UPS standard ground, and should arrive within 5-7 business days after being shipped. Please allow 2-3 days for packing and shipping before your purchase leaves the building. Sorry, we are unable to ship UPS orders to PO Boxes.

Orders of jewelry  items not purchased in conjunction with another item will be shipped via USPS Priority Mail.

For international orders or for orders heading to Alaska, Hawaii, or Puerto Rico, please call or email for special shipping requirements.

Express shipping is available. Please call us at 828.765.6211 to make arrangements.

Special Handling is required for large or heavy pieces, often requiring a crate or alternate delivery method. You will be contacted by gallery staff to discuss the shipping options for these special pieces. The additional cost of crating will be the responsibility of the purchaser.

Damaged Merchandise

Please unpack and check all the contents of your package shortly after delivery. If unfortunately the contents have arrived damaged, please call us immediately at 828.765.6211 or e-mail us at gallery@penland.org. Save all boxes and packing materials. We have fully insured your package and will contact the shipper to file the claim – and will provide a replacement if possible.

Returns

If you are not satisfied with your purchase, please contact the gallery as soon as possible to discuss your options. Items purchased online or in the Penland Gallery, are considered final sale. Exceptions are the discretion of management, and subject to conditions.

Pricing Errors

There is a human inputting all the information you find on this website, and we unfortunately, occasionally make mistakes. If we have made an error in pricing we will contact you to apologize, but are not able to honor the inaccurate price.

Special Orders/Commissions

Please contact us directly if you are interested in a special order. Many of our artists are willing and able to accommodate special requests.

Questions

If you have any questions about the work on our website, please feel free to call us at 828.765.6211 or e-mail gallery@penland.org

The brick and mortar Penland Gallery is open seasonally from early March through early December, but staff is working throughout the year and will reply to your question as soon as possible.

Our physical location is at 3135 Conley Ridge Road, Penland, NC 28765.

Information about visiting the gallery, gallery exhibitions, and touring Penland School can all be found on the gallery’s main web page www.penland.org/gallery.

Information about Penland School, classes, schedules, public events, etc., can be found on the school’s website www.penland.org.

The main office number is 828 765 2359.

We recommend turning off your GPS once you reach our area, and following the directions on our website.