Gallery Sales/Information Associate
The Gallery Sales and Information Associate is responsible for greeting and assisting incoming students, instructors, and visitors, and providing information about Penland School, gallery artists, and local studios to gallery visitors. The position requires a service-oriented person who is able to relay information to visitors, students, and instructors in a friendly, courteous, tactful and accurate manner. This position is also responsible as the primary contact for tour inquiries and tour guides, maintains tour book information, scheduling of guides for weekly campus tours, assists gallery director with organization of special tours, and assists with training and recruitment of tour guides.
The Gallery Sales and Information Associate assists gallery customers with purchases, placing orders, and responding to inquiries about Penland affiliated artists. General knowledge about Penland School (history and programs) and craft techniques is necessary; some experience with retail sales, packing and shipping is recommended. Professional attire is expected.
The Gallery Sales and Information Associate is a key staff member, a vital support for the daily operations of the gallery. Employee must be dependable, adaptable, and enjoy interacting with the public.
This is a part time, benefits exempt, seasonal (March-December) hourly position and reports to the Gallery Director. Work schedule averages 22-24 hours/week; employee must be able to work Tuesday, Saturday, Sunday, and occasional evening hours as required.
Greets and assists incoming students and instructors, visitors, provides information about Penland School, gallery artists, and local studios to gallery visitors.
Assists gallery customers with purchases, placing orders, and responding to inquiries about Penland affiliated artists.
Utilizes inventory software, computer and credit card systems to facilitate gallery sales.
Maintains visitation records, customer database, and mailings lists for school and gallery databases.
Is knowledgeable of Penland history and current programs and is able to conduct tours as needed (training provided).
Serves as primary contact for tour inquiries and guides.
Maintains tour book information, scheduling of guides for weekly campus tours, assists gallery director with organization of special tours, assists with training and recruitment of tour guides.
Works equally with other staff to keep gallery clean and maintained.
Assists bookkeeper with inventory processing.
Packing and shipping of artwork as needed.
Assumes other responsibilities upon request and as may be appropriate to the position.
High school graduate or equivalent and at least 18 years of age. General knowledge of Penland School and basic knowledge of craft media, equipment, tools, materials, and techniques is required. Must be able to interact and converse easily with a wide range of visitors; give information clearly, patiently and politely.
Experience with Mac OSX and functional ease with computer applications such as word processing, spreadsheet and database software is required to perform the job. Fluency with Microsoft Word and Excel is recommended. Must be able to use a calculator, credit card machine, and handle money with accuracy and ease.
Employee must be able to manage a varied workload, work well independently and under supervision, display emotional maturity, integrity, enthusiasm, self confidence, and a sense of humor. Employee must have strong attention to detail, dependability, and adaptability, and possess excellent oral and written communication skills as well as strong planning and organizational skills. Must be able to safely and sensibly move and carry gallery items such as pedestals, artwork, boxes and furniture.
While performing the duties of this job, the employee is regularly required to stand and walk for lengthy periods of time, in addition to sitting to work at a computer. The employee is frequently required to use hands to finger, handle or touch fragile objects, tools or controls, and to talk fluently and to hear. The employee must regularly lift and/or move objects weighing up to 25 pounds or more. Specific vision required by this job includes close vision.
Compensation is discussed during the interview process. A comprehensive benefits package is provided.
The start date for this position is approximately June 26th. The position will remain open until filled, however the initial review of applications will consist of applications received by June 9, 2015. Send resume and cover letter addressing relevant experience and interest in the position and e-mail contact information for at least 3 references to Kathryn Gremley, Gallery Director, Penland School of Crafts, PO Box 37, Penland, NC 28765 or
Penland School of Crafts is an international center for craft education offering residential workshops, residencies, community education programs, and exhibitions. Located on 420 acres in the NC Mountains, Penland has 15 teaching studios and a total of 57 historic and contemporary buildings. Penland School of Crafts is an equal opportunity employer with a staff of 62. Penland operates with a $16 million endowment and an annual operating budget of $5.5 million.